Just had to tell you this story - About 10 days ago the postie dropped a Royal Mail Card through my door saying that i had a charge of £1.32 to pay for a letter they were holding at the sorting office..........this seems to happen fairly often now, since they changed the letter sizes etc!!!!
Well off I went to the post office to collect my letter, drove into town, paid for parking and went to the sorting office, only to be handed a dl envelope with a big yellow sticker- no postage paid - no stamp and no frank mark. When i opened the letter is was a bleeding bog standard mail shot from a large nationwide company! aaaaaaaaggggghhhhhh!!! how annoying!! It had cost me time and money .......for nothing!
At Dinner that evening I was telling my hubby and that i thought i would complain to the company concerned - his reply was - 'don't excpect them to do anything about it, they probably won't even get back to you'
I called the company in the morning to explain what happened and request my refund - told them i was happy for them to send me some first class stamps to cover it, they said that i wasn't the first to complain and they weren't sure how it happened, but they would be in touch.
WELL..........what dropped through my letter box yesteday morning, a lovley letter of apology for causing
me all the inconvenience AND a gift card for £10 from Marks an Spencer! To say i was gobsmacked was an understatement.........and the delight i took in showing my hubby when he came in from work was, shall we say pleasing! Now thats what i call a result.
I don't often complain, but it was certainly worth it this time! I dread to think how much it may have cost them if there were a few complaints!